Privacy Policy
Last updated: December 2024
Your Data is Protected
At Keyva, we employ enterprise-grade data encryption for all database operations. Your business data is encrypted both at rest and in transit, ensuring maximum security and confidentiality.
Everbetter Innovations ("we", "our", or "Keyva") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
1.1 Information You Provide
We collect information you voluntarily provide when using our services:
- Account Information: Name, email address, company name, phone number
- Business Data: Data you input into your Keyva application (customer records, inventory, transactions, etc.)
- Communication Data: Messages you send us through contact forms, email, or WhatsApp
- Payment Information: Billing details for subscription services (processed securely through third-party payment providers)
1.2 Automatically Collected Information
When you access our services, we may automatically collect:
- IP address and device information
- Browser type and version
- Usage patterns and access times
- Error logs for troubleshooting purposes
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Send technical notices, updates, and security alerts
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues or security breaches
3. Data Security
We implement robust security measures to protect your data:
Database Encryption
All data stored in our databases is encrypted using industry-standard AES-256 encryption
Encryption in Transit
All data transmitted between your device and our servers is protected using TLS/SSL encryption
Secure Infrastructure
Our cloud infrastructure includes firewalls, intrusion detection, and regular security audits
Regular Backups
Automated encrypted backups ensure your data can be recovered in case of any incident
4. Data Hosting and Storage
All Keyva applications are hosted on our secure cloud infrastructure. Your data is stored on servers with strict access controls, and only authorized personnel can access the systems for maintenance and support purposes.
We retain your data for as long as your account is active or as needed to provide you services. If you terminate your subscription, we will retain your data for a reasonable period to allow for data export, after which it will be securely deleted.
5. Third-Party Services
We may integrate with third-party services based on your requirements:
- Google Services: For integrations with Google Workspace (Sheets, Calendar, Drive)
- WhatsApp Business API: For messaging and chatbot functionality
- OpenAI: For AI-powered features (data is processed according to OpenAI's privacy policy)
- Airtable: For database integrations where requested
Each integration is enabled only with your consent, and we encourage you to review the privacy policies of these third-party services.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- With service providers who assist in operating our services (under strict confidentiality agreements)
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Export: Request your data in a portable format
- Withdraw Consent: Withdraw consent for optional data processing
To exercise these rights, please contact us at [email protected].
8. Cookies
We use essential cookies to ensure our application functions properly. These cookies are necessary for authentication and session management. We do not use advertising or tracking cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: